Thursday, April 9, 2009

no computer, and no tv

Brad and I really are living in the dark ages these days. Not only are we without the Internet right now at home, DIRECTV has let us down TWO times now. Poor Brad didn't get to watch the college basketball championship on Monday night and he's been deprived of Mike and Mike in the morning all week. He's going to miss the Masters golf tournament this weekend if DIRCTV doesn't get on the ball.

The DIRECTV service person showed up on Monday afternoon. He forgot to bring a ladder with him (seems to be a reoccurring theme among our technicians, doesn't it?) and our ladder wouldn't work for him (yes, we finally bought our own ladder). After making himself quite comfortable in our living room chair for about two hours while he watched us move in, he finally left, promising to return promptly on Wednesday at noon.

Brad took the day off of work on Wednesday to receive our furniture deliveries (more on this later - so exciting!) and to wait for the DIRECTV rep to resurface. The man called at 11:30 a.m. saying that it would now be 2 p.m., not noon. And he called again at 3:30 p.m., promising "within the hour". That hour came and went. The man never showed, nor called. He stood us up completely.

I don't know why we give this company our business. I can't recall a positive, efficient experience with DIRECTV's service personnel. And now they've wasted two days of Brad's precious time off. Brad loves their high definition package, but I'm ready to take our business elsewhere. Any suggestions?

1 comment:

Jennifer said...

We have Verizon FIOS...not sure if is is available in your neighborhood (we were only able to get it within the last year). Compared to Comcast, it's been great--very few interruptions in service--although we would like to have more channels standard with the HD package. I guess that's the way it goes. I hope everything gets straightened out!